Delivery & Returns

 

UK Deliveries

To make receiving your products as convenient as possible, we have a range of delivery options including next day delivery for orders placed before 4pm any working day.

We have partnered with Royal Mail to ensure the best delivery methods possible and all our orders include a free dispatch SMS and email notification so that you know when your delivery is on its way. We also cater to international deliveries using localised couriers so that you can also get the Equi solution wherever you are in the world.

Delivery Service Time Tracked Signature required? Price
Royal Mail 2nd Class 3 - 5 Working Days £3.99
Royal Mail 1st Class 1 - 2 Working Days  £4.55
Royal Mail 1st Class Tracked Next Working Day (Pre 1pm) £7.99

International Deliveries

We have multiple, cost effective delivery options for countries outside of the United Kingdom. Please add the product to your basket to view pricing options at the checkout.

Returns

Due to health and safety risks as well as the strain on delivery services, we are unable to accept any returns.
All sales final.
Refunds are only processed if items have not yet been dispatched.

Damaged Items

We try to provide exceptional service, however rough handling during shipping is outside of our control.
On the rare occasion, there is a problem with your package, we offer hassle-free refunds or replacements. Please simply email info@equibotanics.com with your order number and a photo and description of the damage. We will process this for you.
If you purchased from another authorised retailer, please contact them directly for assistance.
Please note that refunds will only be processed once we receive the returned items.

When will I receive my order?

We offer a variety of different delivery option so you can choose the one that suits you best. Our Royal Mail Special Delivery is very popular and gets to you guaranteed by 1pm the next day, even on Saturdays, it’s the perfect option for fast and safe delivery. Just be sure to place your order before 4pm.

Our next service is the Royal Mail 1-2 working days delivery where your package will be with you within 48 hours.

Finally, we have our Royal Mail 3-5 working days delivery, which is free for all orders above £50. Our 1-2 days and 3-5 days delivery options also come with delivery status SMS and emails, so you know when you will receive your parcel.

Further to that, we offer next-day express delivery with DHL to almost every country in the world.

All our UK delivery options come with a tracking number, so you can always keep track of your parcel.

All orders placed over the weekend will be packed and dispatched on Monday morning, and Tuesday in the event of a bank holiday.

We accept a wide range of payments!

We accept payments through Stripe and Paypal. You can pay with your Paypal account or with your bank card.